Butterfly - Terms And Conditions - Please Read Our Guidelines – Butterfly Pakistan


Welcome to Santex Products website, www.butterfly.com.pk. Butterfly & Butterfly Breathables are registered brands of Santex Products and will be referred to as “Butterfly Pakistan or Butterfly Pakistan/Santex” in this document. You are required to read and accept all of the terms and conditions laid down in this Terms and Conditions segment and the linked Privacy Policy, before you may use www.butterfly.com.pk. This User Agreement is deemed effective upon your use of the Site which signifies your acceptance of these terms. If you do not agree to be bound by this User Agreement please do not access, to us and agree that in the event of any such unauthorized use, we will be entitled to an injunction in addition to any other remedies available at law or in equity.
Any other use of Content, including the modification, reproduction, distribution, republication, display or transmission of any Content, without our prior written permission is strictly prohibited. You agree not to collect and/or use any register with or use this Site.
Butterfly Pakistan requires that by accessing the Site, you confirm that you can form legally binding contracts and therefore you confirm that you are at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian.

Intellectual Property Rights

You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any of the content or communications featured or displayed on the Site ("Content"), including without limitation text, graphics, photographs, images, moving images, sound, illustrations, information, software, logos, products or services and the arrangements thereof, except as expressly permitted here under. You acknowledge that any unauthorized use of any Content could cause irreparable harm product descriptions, images, listings or prices except for your own personal noncommercial use or to place an order with us.


The information on this site has been included in good faith but is for general informational purposes only. It should not be relied on for any specific purpose and no representation or warranty is given as regards its accuracy or completeness.
All comments, suggestions, graphics, ideas (including product and advertising ideas), and other information or materials you submit to Santex through this web site will become and remain the exclusive property of Santex, including any future rights associated with such submissions, even if these terms and conditions are later modified or terminated.
This means that you disclaim any proprietary rights in such submissions, and you acknowledge Santex unrestricted right to use them (or materials or ideas similar to them) in any medium, now and in the future, without notice, compensation or other obligation to you or any other person. It also means Santex has no obligation to keep your submissions confidential. We reserve the right to make any changes and corrections to this site as and when we consider it appropriate and without notice.

No Warranties on Health

Santex assumes no liability or responsibility for any errors or omissions in the content of the Site. Some of the materials contained in this website, including but not limited to the information contained in such materials, may be intended to serve as a guide and basis for general comparisons and evaluations, but not as the sole basis upon which any specific conduct is to be recommended or undertaken.
The content of this Butterfly Pakistan Site is for informational purposes only, and is not intended as medical advice. For medical care and advice, you should consult your physician or health care provider on a regular basis. If you have any problem which concerns you, consult your physician immediately.

Availability, Errors and Inaccuracies

Butterfly Pakistan is constantly updating offerings of products and services on the Service. We try our best to provide accurate data for all. However, there may be a time when the products or services available on our website service may be wrongly priced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Contests, Sweepstakes and Promotions

Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

Acceptance of Order

Butterfly Pakistan/Santex reserves the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected. Santex cannot and does not assure that other Users are or will be compliant with the foregoing Code of Conduct or any other provisions of these Terms, and, as between you and us, you hereby assume all risk of harm or injury resulting from any such lack of compliance.

Delivery Timelines

Butterfly Pakistan has a clear and transparent shipping policy. While we try to get your product into your hands as fast as possible, all online orders usually take 2-3 days business working days. Here business working days mean Monday to Friday (excluding weekends and Public Holidays). It may take up to 5 working days, in case of natural calamities, strike etc. and Butterfly Pakistan is not (in any way) liable for these unconditional circumstances.

Shipping Invoice

Butterfly Pakistan provides a detailed shipping invoice with each order you place, outlining the price, quantities, and shipping charges (where applicable). If you would like further clarification about Butterfly’s payment options, feel free to email us at info@butterfly.com.pk.

Cancellation Policy

You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via SMS, a shipping confirmation that contains tracking information. Once a product is shipped, the 'Return and Exchange Policy' will apply.

Return Policy

We care for your personal hygiene and maintain high hygiene standards. If your product is damaged, defective, or incorrect at the time of delivery, please reach out to us at info@butterfly.com.pk or inbox your concern on Butterfly Pakistan`s official Facebook Messenger ( facebook.com/ButterflyPakistanOfficial). You will be required to share photographic evidence of the defective item to proceed with exchange or return process.
Butterfly Pakistan’s replacement policy is valid for 2 situations/circumstances:

  • In case you are delivered the wrong product.
  • In case the product delivered to you has some defect or issue.

However, to complete replacement of your product, the product should be:

  • Undamaged, unused and in the condition in which it was received.
  • The parcel contains its original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories that came in or attached to the product when ordered.
  • None of the items mentioned above, including the product itself, is defaced or marked in any way, shape, or form.

Butterfly Pakistan reserves the right to change their “Exchange and Return” policy, without any prior notification. If you would like any further clarification about our return & replacement policy, feel free to email us at info@butterfly.com.pk

Refunds Policy

We have a ‘No Refund’ policy. However, refunds may be allowed in exceptional cases where in the product is out of stock or appears to be faulty. In all such cases, refunds will be entertained via the coupon policy only. A coupon code (worth the value of settlement amount) will be sent to the customer registered email ID. The coupon discount code can only be applied once and it will be valid for a period of 6 months from the date of issuance.

Limitation of Liability

In no event shall Butterfly Pakistan/Santex, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. Butterfly Pakistan, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.
Butterfly Pakistan/Santex makes no representation that the operation of its Site will be uninterrupted or error-free, and we will not be liable for the consequences of any interruptions or errors. We may change, restrict access to, suspend or discontinued the site or any part of it at any time. The information, content and services on the site are provided on an "as is" basis. When you use the site and or participate herein, you understand and agree that you participate at your own risk.


You agree to indemnify, defend, and hold harmless Butterfly Pakistan/Santex, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your Internet account (including negligent or wrongful conduct), by you or any other person accessing the Site using your Internet account.
If any provision of these Terms is found to be invalid under any applicable law, such provision shall be deleted without affecting the remaining provisions herein.

Variation of Terms

Butterfly Pakistan is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis. Butterfly Pakistan is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.
These Terms constitute the entire agreement between Butterfly Pakistan and you in relation to your use of this Website, and supersedes all prior agreements and understandings.
The products referred to in this Site are available in Pakistan and may not be available in your country. This Site is controlled and operated by Santex Products (Pvt) Ltd. from Pakistan.
Santex makes no representation that the information and materials in this Site, including without limitation the information, performance claims and other materials promoting the products identified herein, are applicable or available for use in other countries. Any dispute, controversy or difference which may arise between the parties out of, in relation to or in connection with this Agreement is hereby, irrevocably, submitted to the non-exclusive jurisdiction of the state and federal courts located in Pakistan. For any queries, please write to us at info@butterfly.com.pk

You have successfully subscribed!
This email has been registered